Refund & Cancellation Policy

1. What are Mudras?

Mudra credits are virtual credits used within Vedapath to power AI conversations (Ask AI) and unlock premium content. They have no real-world monetary value outside of Vedapath and cannot be transferred, traded, or exchanged for cash.

2. Automatic Refunds (No Action Needed)

If an AI chat ask fails to deliver a response due to a technical error, the Mudra credits charged for that question are automatically refunded to your account. This includes:

• Generation timeouts
• Empty or failed responses
• Server errors during streaming

No action is required from you; the refund happens automatically.

3. Purchase Refund Eligibility

You may request a refund for a Mudra credit purchase in the following cases:

• Payment was charged but Mudra credits were not credited to your account (technical failure)
• Unauthorized purchase on your account (report within 48 hours)
• Duplicate or double charges for the same transaction

4. Non-Refundable Scenarios

Refunds are NOT available for:

• Mudra credits that have already been used (the AI service was delivered successfully)
• Change of mind after purchase
• Account deletion with unused credits remaining (though we may consider requests on a case-by-case basis)

5. How to Request a Refund

Email support@vedapath.app with:

• Your registered email address
• Razorpay order ID or transaction reference
• Description of the issue

We will acknowledge your request within 24 hours. Approved refunds are processed within 5–7 business days to the original payment method.

6. Razorpay Disputes

You may also raise a dispute directly through your bank or the Razorpay dashboard. We cooperate fully with all payment dispute processes.

7. Contact

For any questions about this policy:

Email: support@vedapath.app
Vedapath Design Engineering Private Limited

Last updated: June 26, 2026